Support & F.A.Q.

For Retailers: Your account: managing and enhancing your profile

How do I claim my account?

Claiming your is easy.

Start by heading to and hitting "Sign Up."

Then, start typing in the name of your company in the "Company Name" field and select it when it appears in the drop-down menu. Fill out the rest of the form.

Locally will send you an email to confirm your account. Be sure to complete this step!

Once confirmed, your account will be created and you'll be in control of your account. You can access your account info at any time by selecting the blue tab on the left side of the screen.

If your retailer account was already claimed by someone else from the company, they will receive an email asking to confirm your account request. If that person no longer works at your company, contact Locally and we'll reset it for you.

Were you looking for instructions on how to login to your account? Click here.

Link to this answer

How do I access my account?

To login, head to and click the user icon on the top right corner. Click Sign in.

Once you're logged in, click the blue fly-out tab on the left hand side of the screen. This is where to go to access your store profile information. When you stay logged in, you'll see this tab on every page of, so you're always just one click away from accessing your account.

Link to this answer

Can we add multiple users to our account?

Yes, it's easy to add multiple users as admins to your account.

Simply have them follow the instructions here: "How do I claim my account".

When adding additional users to the account, hitting "Create My Account" will trigger an email to the original account owner notifying them that someone is requesting to be added to the company account. The email will contain a button that they select to approve the user.

If the original account owner is no longer with your company, simply contact us at and we'll reassign you.

Link to this answer

How do I change store and company-specific information? (names, logos, emails, social links, etc.)

How to change store and company-specific information.

To edit company-specific information first click on the blue tab on the left side of your Locally dashboard. Then, select Your Store Profile > Company Info. Company InfoNext, select your company name. From here you can edit your company name, subdomain, logos, bio, primary and secondary emails, and social links. To edit location-specific information first click on the blue tab on the left side of your Locally dashboard. Then, select Your Store Profile > Locations. Next, select your desired location. From here you can edit your store name, hours, address, and contact information.

Link to this answer

How do I promote my store's upcoming events on Locally?

It's easy to add your upcoming events and promote them through major brand websites that uses Locally's tools, as well as your page.

To start, log into your retailer account.

Click "Your Store Profile" and then select "Events."

Fill in all of your event details. To promote this event over a brand site or multiple brand sites, select and tag any brand relevant to that event and hit save.

Go ahead and load the brand site's Dealer Locator or your own retailer page to see how it's looking. You can edit or delete your events at any time from your account.

Link to this answer

How do I change my store's hours?

To change your store hours:

  1. Log in to your Locally account and click the blue tab on the left side of your screen
  2. Select Your Store Profile, then click Locations
  3. Select the Edit button to the left of the store name
  4. Select the Hours tab and add or edit your store hours

Link to this answer

How can I download product catalogs for Locally Brand Partners?

It's true, you can download complete product catalogs for any Locally brand partner from your account.

To do so, login and on the left-hand menu, click "Inventory" and then "Brand Catalogs."

Find the brand(s) you're looking for, and download away!

Link to this answer

Did we miss something?

We’d like to think we answered all of your questions (and more!), but sometimes that isn’t the case. If you think something should be here that isn’t, let us know. Shoot your comments and ideas over to, and let us know what you need to know.

Link to this answer

Used By Trusted Brands Worldwide

Learn how industry leaders use Locally to further their brand recognition.